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客户总是迟迟不成交,外贸业务员有没有什么逼单技巧?
2024-05-10
客户总是迟迟不成交,外贸业务员有没有什么逼单技巧?

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在面对客户迟迟不决定是否成交的情况下,作为一名外贸销售人员,采用恰当的逼单技巧可以帮助催促决策,并可能促成交易。

以下是一些潜在的迟迟不成交的场景,以及该场景下的逼单话术和技巧:

1. 客户对价格犹豫不决

话术:"Dear customer, I understand your concern about the pricing, but rest assured our product quality and service are among the best in the industry. Plus, we currently have a limited-time promotion that will offer you even greater value. Don't miss this opportunity."

“尊敬的客户,我理解您对价格的考虑,但我们的产品质量和服务都是行业内最优秀的。而且,我们目前有一个限时优惠,抓紧机会您将获得更多价值。”

技巧:强调产品的价值和限时优惠,创造紧迫感。

2. 客户担忧质量问题

话术:"I appreciate your focus on product quality. We can provide samples for testing or refer you to testimonials from our existing clients to assure you of our product's reliability."

“我明白您对产品质量的重视,我们可以提供样品测试或现有客户的推荐,以证明我们的产品确实可靠。”

技巧:提供样品或案例来消除质量顾虑。

3. 客户在考虑竞品

话术:"I understand you're comparing different options. However, our products have unique advantages (list advantages). If you decide now, we can guarantee the best price and priority delivery."

“我了解您在比较不同选项,但我们产品具有独特优势(列出优势)。如果您现在决定,我们能保证最优价格和优先交货。”

技巧:突出产品优势并提供额外激励。

4. 客户担心后续服务不佳

话术:"We place great emphasis on after-sales service. If you place your order within this month, we will provide an extended warranty period and 24-hour customer support to alleviate your concerns."

“我们非常重视售后服务。如果您在本月内下单,我们将提供延长保修期和24小时客服支持,以免除您的后顾之忧。”

技巧:提供额外的售后服务来缓解他们的顾虑。

5. 客户预算有限

话术:"I understand the constraints of a budget, but investing in high-quality products will ultimately lower your total costs. Let me help you calculate the long-term savings, and I can also look for potential cost-saving options for you."

“我理解预算的限制,但投资于高质量的产品最终会降低您的整体成本。让我帮您计算一下长期的节省吧,而且我可以为您寻找潜在的成本优化方案。”

技巧:展示长期利益和帮助客户在预算内作出最佳决策。

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6. 客户对产品信息不够了解

话术:"It seems you might not be fully aware of some features of our product. I suggest we schedule a detailed product demonstration meeting so you can thoroughly understand their benefits."

“您似乎对我们产品的一些特点还不够清楚,我建议我们安排一个详细的产品演示会议,以便您能全面了解它们的优势。”

技巧:提议举行一个产品演示以提供更多信息。

7. 客户需要内部批准

话术:"I understand that you need the approval of your team or leadership. Perhaps I could provide a detailed business proposal or conduct a presentation directly to your team to help speed up the decision-making process?"

“我明白您需要团队或领导的批准。或许我能提供一个详细商业提案,或直接跟您的团队进行一次演讲,帮助加快决策过程?”

技巧:提供帮助,以简化客户的内部审核流程。

8. 客户有不切实际的期望

话术:"I respect your needs and expectations, but please allow me to explain the market conditions and the realistic scope of what we can offer. We are willing to negotiate to find a win-win solution."

“我尊重您的需求和期望,但让我向您解释市场情况和我们所能提供的实际范围,并且我们愿意与您协商找到双赢的解决方案。”

技巧:设置合理的期望并寻求妥协。

9. 客户拖延不签合同

话术: "I've noticed that the contract has been with you for a while. Is there anything I can help clarify? Remember, our quote is only valid for this quarter, and I hope you can take advantage of this offer."

“我注意到合同已经在您那里待了一段时间。是否有我可以帮助澄清的问题?记住我们的报价只在本季度有效,希望您能利用这个优惠。”

技巧:询问是否有未解决的问题,并提醒价格优势有时效性。

10. 客户想再多考虑考虑

话术:"I completely understand your need for more time to consider. However, you should know that our products are in high demand and availability is limited. Placing your order now can ensure that you do not miss out on this opportunity."

“我完全理解您想要更多时间考虑的需要。但您知道我们的产品很受欢迎,库存有限。现在下单可以确保您不会错过这次机会。”

技巧:使用“库存有限”来创建紧迫感。

在使用这些逼单话术和技巧时请注意,逼单的过程中应始终保持专业和礼貌,考虑到长期的客户关系,而不仅仅是一次性的销售。过于激进的逼单方法可能会伤害到与客户的关系。

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