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超实用!教你如何给外贸客户打电话!
AB客
2019-10-14

给国外客户打电话总是感觉恐惧,其实实战中打电话是有一些固定的说辞,但前提是你要对公司及产品相关英文介绍要烂熟于心,然后结合下面这些话术,再和客户电话沟通就很轻松了!一起来看看,各种情况下,电话应该怎么打?

接电话第一句怎么说?

  1. Hello/Good morning/Good afternoon. [Company name], [your name] speaking, how may I help you?

比如:Hello/Good morning/Good afternoon. Quick Translations, Alice speaking, how may I help you?

  1. [Company name], [your name] speaking.

比如:Quick Translations, Alice speaking.

打电话如何自报家门

  1. Hello, this is [your name] from [company name].

比如:Hello, this is Neil Jenkins from ABC Travels.2. Hi, it's [your name] from [company name].

比如:Hi, it's Neil Jenkins from ABC Travels.

 

如何打电话找人

  1. May I speak to [person's name]?

比如:May I (please) speak to Mr. Smith?2. I'd like to speak to [person's name], please.

比如:I'd like to speak to Mr. Smith, please. 如果你很确定你要找谁,可以用这样的句型。

如何阐明打电话原因

一般打电话时候,开头的时候,你需要稍微阐释下,为什么你要打这通电话,这样双方能知判断下面该如何处理,是直接对话,还是需要转达等。那么,阐释打电话原因有哪些常用句式呢?1. I'm calling to ask  about/discuss/clarify…

例如:I'm calling to ask about your current printing promotion.我打电话来,是想谈谈我们最近的打印机促销。2. I just wanted to ask…

例如:I just wanted to ask if you need any more details about our plan?我想打电话过来问下,你是否需要知道我们下个计划的具体细节?3. Could you tell me…?

例如:Could you tell me the address of Friday's networking event?你能告诉我周五的酒会的地址吗?

常用寒暄语打电话开始时候少不了寒暄一下。英文里,管这个叫做small talk,那么寒暄话如何说呢?

  1. Hi, [first name], how are you?

如果你记不起来具体要说什么了,或者难以开口直接请别人帮忙,可以用这样比较general的句型作为开头,做为ice breaker.2. How are you getting on with…?

如果你能记住具体细节,想要以此拉近和对方关系,可以用这句。比如,如果你记得对方公司刚刚搬进一幢新的大楼,你可以这么说:How are you getting on with preparations to change office buildings next month?下个月你要搬去新大楼了,准备得怎样了?

对方不是找你的,如何帮忙留个口信

如果你发现对方不是找你的,你只能帮忙留个口信,那么可以怎么说呢?

How to take messages?1. I'm sorry, she/he's not here today. Can I take a message?

  1. I'm afraid he/she's not available at the moment. Can I take a message?
  2. I'm afraid she's in a meeting until 4 p.m.  Can I take a message?
  3. Could I ask who's calling, please?

5. I'll give him/her your message as soon as he/she gets back.

打电话要找的人不在,如何拜托传达

如果你打了个电话过去,发现要找的人不在,如何拜托接电话的人转达呢?

How to leave messages?1. Could you please take a message? Please tell her/him that…

例如:Could you please take a message? Please tell her that Cindy from accounting called about Mr. Shapiro's expense reports.你能记一下吗?告诉她会计部的Cindy打电话来问Shapiro的费用报告事情。2. I'd like to leave her/him a message. Please let her/him know that…例如:I'd like to leave him a message. Please let him know that tomorrow's lunch meeting is cancelled.我想要留信告诉他,明天的午餐会取消了。

询问别人什么时候有空

Asking when somebody will be available?1. When is a good time to call?

什么时候打过来比较方便呢?

  1. When is she/he going to be back?

/她什么时候会回来?

如何询问更多信息

Asking for information1. Could I ask what company you're with?

我能问下,你在哪家公司工作呢?

2.Could you give me your mobile number, please?

你能告诉我你的手机号码吗?

如何请求别人重复一遍

Asking the other person to repeat information

有时候,讲电话难免听不清楚对方的话,怎么要求对方重复呢?1. Could you spell that for me, please?

你能拼写下吗?

2.How do you spell that, please?

请问下,那个怎么拼写?3. Would you mind speaking up a bit? I can’t hear you very well.

您能说得大声点吗?我听不太清楚。

4.I think we have a bad connection. 

不好意思线路不好,听不清楚。5. I'm sorry, I didn't catch your first name.

不好意思,我没能记下你的名字。

与买家确认重要信息

Let me see if I got that right.

When you say…do you mean…?

So if I understand you correctly…

Just to confirm, …

Just to clarify, you said… 

I'm not sure I understand. Did you mean…?

再跟您确认一下,您的意思是……

无法回答对方的问题

有时候,你确实没法回答别人相关问题,那么如何说你帮不了别人呢?

  1. I'm afraid I can't give you that information.

对不起,我不能告诉你相关信息。

  1. Sorry, but I'm not allowed to give details about that.

对不起,我无法告诉你细节。

电话如何结束

  1. Thank you very much for your help.

谢谢你的帮忙。

  1. Thanks for calling.

谢谢你来电。

  1. Thank you for your time.

谢谢你抽出宝贵时间。

Thank you for your time. Have a great day!

谢谢,祝您愉快!

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