Step 1: Information Extraction – Extracting reusable key points from the "records"
The first thing is not to "beautify the text", but to refine it : extract the truly valuable elements from chat fragments, screenshots, and verbal descriptions to form the smallest unit of knowledge (a paragraph that can be quoted).
Practical suggestion: When extracting, assign a " unique number " to each record (e.g., ENG-FAQ-2026-032) for smoother cross-page referencing later.










