Hope you and your family are doing well and safe. I have been following the news on the coronavirus in your country.（对客户及其家人的健康和处境表示关心）
We hope and pray that all is well with you. We are praying that the lives of all those affected would be healthy soon.
Your friend案例二 ：
We are sorry to hear that the epidemic is outbreaking in Italy, and hope that you will be all good during this period.
We are all one at the fight against the pandemic.（展现同理心)
The situation now in our city is much better than two month ago, but we will never forget the help from you when we were in hard times.（告知客户我们目前的情况并对客户之前的问候表示感谢）
There are some face masks and sterilization suppliers available in our company.（提供力所能及的帮助）
Please let us know if you need them or if we could do anything to help.Best Regards
—— Hope you are well.
—— We are all very aware of the pandemic on your country these days. We hope everything goes well and that the virus spread can be controlled.
—— Hope you and your family are healthy and safe during these hard times.
—— It is sadness that we hear of what is happening in your country. Protect yourselves, taking good care of your family.
—— Hope this email finds you good and healthy.
—— Hope everything goes well with you and your family.
—— I will pray that you and your family will be healthy and nothing will happen.
—— Is your family and you all good? I'm worried about the situation in your country.
—— We also want you to have confidence that...
—— We understand that it's a difficult time for all of you, but we got to be patient. I'm sure you will overcome the situation soon.
—— Our factory has restarted producing, but due to the virus，our delivery date will be delayed in the mid-May.
—— We are carefully following the guidelines provided by the government to ensure that everyone can stay safe.
—— At all events，we will try best to shorten the delivery time as soon as possible.
—— We will let you know when we confirm the delivery date. You can also contact me at any time. Wish you and me good luck.
—— We wanted to reach out and reassure you that we are open for business and are still processing your orders as usual.
—— Please do not hesitate to reach out to us if you have any further questions.
—— If you need anything, let me know. I can send you some items by courier - anything you need.
—— You can count on us at times, especially when you need some help.
—— It is important to me that you and your family are well. As you have been a long-time customer, and we do want to help you.
—— Stay safe and take care of each other.
—— Stay healthy, stay safe.
—— As the global heath community and the world come together to face the pandemic, I believe we will overcome adversity soon.
—— Take care and best wishes.
—— I believe everything will be ok and we'll meet each other very soon.