As an experienced foreign trader, I am well aware of the complex links involved in import and export trade. The entire process usually includes the following five main steps: market research, customer development, contract signing, customs clearance, logistics and after-sales service. In my many years of work experience, I have participated in many successful transactions. Every link cannot be ignored and will always affect the success or failure of the transaction.
Market research is a key step to understand the target market and customers. I worked with an electronics manufacturer, and during market research, they discovered the huge potential of the Southeast Asian market. By analyzing competitors and identifying target customers, they successfully developed a product development plan that met market demand and achieved a 30% sales increase in a short period of time.
It is crucial to clarify the responsibilities and obligations of both parties during the contract signing stage. My team and I signed a large order with a customer, and the delivery date and payment method were stipulated in the contract. When the customer was late in paying, we legally made a claim through the contract terms and finally recovered the money smoothly. Therefore, the details of the contract must be carefully considered to ensure that it is impeccable.
Follow me as I walk through the customs declaration process, which is one of the more difficult parts of import and export trade. In the past few customs declarations, I have encountered delays in customs clearance of goods, especially in the context of frequent changes in import and export regulatory policies. It is particularly important to understand the relevant policies. Here are some practical tips I have accumulated:
Finally, logistics and after-sales service are key to ensuring customer satisfaction. Among all the clients I manage, satisfactory after-sales service has played a vital role in repeat purchases. Take a case I was involved in, for example, a customer purchased a batch of mechanical equipment, and the equipment had a minor problem after it arrived. We dispatched technicians to provide service in a timely manner, and in the end the customer was not only satisfied with the equipment, but also appreciated our service, which also brought in more new orders.
In summary, from market research to customer development, to contract signing and customs clearance process, and finally after-sales service, every step will affect the success of the business. Maintaining good customer relationships, paying attention to market changes and customs policies, and being able to flexibly respond to deficiencies are the necessary qualities of an excellent foreign trade person.
I hope that through my sharing, I can help you achieve greater success in import and export trade!