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400-076-6558智领未来，外贸超级营销员
400-076-6558智领未来，外贸超级营销员
In the process of expanding overseas business, foreign trade B2B enterprises often encounter a series of challenges that seriously affect the conversion rate of overseas inquiries. Let's take a closer look at these core pain points.
When facing customers from different countries around the world, language becomes a significant obstacle. With the diversity of languages, relying on manual translation is not only inefficient but also costly. Moreover, it is prone to information transfer errors. According to statistics, about 30% of overseas inquiries are lost due to language communication problems. For example, a Chinese machinery manufacturing company received an inquiry from a Spanish customer. Due to inaccurate translation, the customer misunderstood the product features, resulting in the loss of this potential order.
The time difference between different regions is another major headache for foreign trade B2B enterprises. Overseas customers' inquiry times often do not match the domestic working hours. Manual customer service cannot be online 24/7. As a result, inquiries received during non - working hours such as late at night are often left unanswered. It is estimated that nearly 40% of potential orders are missed because of the time difference. A furniture trading company once lost a large order from an American customer because the customer sent an inquiry at 3 am local time, and the domestic customer service was not online to respond.
A large number of invalid junk inquiries flood into the enterprise's inquiry system, occupying a lot of time and energy for manual screening. These junk inquiries not only waste human resources but also affect the timely processing of valid inquiries. On average, about 60% of the inquiries received by enterprises are junk inquiries. A chemical trading company had to assign a dedicated staff member to spend several hours a day screening inquiries, which greatly affected the efficiency of handling valid business.
The manual process of dealing with inquiries is cumbersome. From receiving an inquiry to providing a response, it often takes a long time. Slow response times reduce customer satisfaction. Studies have shown that if a customer's inquiry is not responded to within 24 hours, the probability of conversion drops by about 50%. A consumer electronics company once received an inquiry from a European customer, but due to the slow response of the customer service, the customer finally chose a competitor's product.
AB Guest AI Customer Steward supports automatic reception in 47 languages, enabling smooth communication with customers in different languages without relying on manual translation. Whether it is English, Spanish, French, or other languages, the AI customer steward can accurately understand the customer's intentions and provide appropriate responses. This feature effectively solves the language communication problems faced by foreign trade B2B enterprises. For instance, a lighting equipment company using AB Guest AI Customer Steward can communicate directly with customers from various countries, significantly improving communication efficiency and reducing the loss of inquiries due to language barriers.
The AI customer steward is online 24 hours a day, 7 days a week. No matter whether it is late at night or early in the morning, it can respond to customers in real - time. This ensures that no potential business opportunities are missed due to the time difference. A clothing trading company has been able to capture many orders from customers in different time zones since using the AI customer steward. Even if a customer from Australia sends an inquiry at 2 am local time, the AI customer steward can immediately provide a response, increasing the chance of order conversion.
With a 99% junk information interception rate, AB Guest AI Customer Steward can automatically filter out junk inquiries. This allows enterprises to focus on processing valid inquiries, saving a lot of human resources. A building materials company used to spend a lot of time screening inquiries. After using the AI customer steward, the staff can directly focus on valid business, and the efficiency of handling inquiries has increased by about 80%.
The AI customer steward classifies inquiries and pushes them to the relevant personnel's email or enterprise WeChat. This ensures that important inquiries are prioritized for processing, improving the response speed and conversion efficiency. For example, a medical device company can quickly assign high - priority inquiries to professional sales representatives, which shortens the inquiry response time and increases the conversion rate of inquiries.
A certain enterprise received an order from Brazil at 3 am through the AI customer steward, which fully demonstrates the ability of the AI customer service to capture business opportunities during non - working hours. As the customer testimony says, "Receiving an order from Brazil at 3 am, the AI customer service understands customers better than sales." This case shows that the AI customer steward can be a reliable assistant for enterprises in seizing overseas business opportunities.
By using the AI customer steward, enterprises have significantly shortened the inquiry response time. The interference of junk inquiries has been reduced, the conversion rate of overseas inquiries has been significantly improved, and the operating cost has been reduced. For example, an electrical equipment company reduced the inquiry response time from an average of 24 hours to 2 hours after using the AI customer steward. The conversion rate of overseas inquiries increased by 30%, and the operating cost was reduced by about 20%.
The AI customer steward reduces the labor input of manual customer service, as well as the costs in translation, screening, and other links. Enterprises no longer need to hire a large number of translators and customer service staff, which can save a significant amount of money. For example, a small - and - medium - sized foreign trade enterprise can save about 50,000 US dollars in labor costs per year after using the AI customer steward.
Timely and accurate responses and communication enhance customers' trust and favorability towards the enterprise. When customers' inquiries are responded to immediately, they feel more respected and valued. This can lead to long - term cooperation. A beauty product company has seen an increase in customer satisfaction from 70% to 90% after using the AI customer steward, which has also led to an increase in repeat purchase rates.
The high - efficiency inquiry conversion ability enables enterprises to gain an advantage in the fierce international market competition. In the era of globalization, being able to quickly respond to customers and convert inquiries into orders is crucial for the development of enterprises. Enterprises using AB Guest AI Customer Steward can better expand their overseas markets and promote the continuous growth of overseas business. For example, a home appliance company has expanded its market share in the European market by 15% after using the AI customer steward.
Are you facing similar problems in your foreign trade B2B business? Do you want to improve your overseas inquiry conversion rate? Click here to learn more about how AB Guest AI Customer Steward can help your business!
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