To deal with customer's complaint is the problem that foreign trader often feel headache and must be well done with; otherwise it will affect the self development in this industry.
So, how to deal with customer complaints better? What are some useful methods and techniques?
Learn to do with them mildly
When we read some martial arts novels, we often see the scene of victory made by wisdom. Many people who are not as skillful as the other side can use tai chi to defeat the enemy. Similarly, when a customer comes with a fierce attitude, especially some customers with a bad temper, if you try to confront him directly, the final outcome will be impossible to clean up. It is likely that you lost your job, but the customer has no big loss. In the end, the loss of our salesman and boss is even greater, and the development cost of each customer is very high, which requires our time and energy. So even though we had the upper hand in the fight for a moment and seemed to win, we will lose in the end. The customer places an order to someone else, so how can you carry out your work in the future?
Therefore, the customer's anger should be eliminated first, so that he can feel that you are okay and will be willing to listen to you to say, so as to have a good communication.
I suggest that you repeat the whole process and confirm whether the whole production process of your product is carried out according to the customer's requirements.
If you are not at fault for following the client's instructions, then all you need to do now is to figure out how to fully cooperate with the client and find a solution that satisfies both parties.第三：如果在复盘过程中发现是你自身的原因，在沟通过程中因为你的理解出现偏差，导致了现在这个结果，那么你就要想办法避免今后类似的状况发生。
If it is found that it is your own fault in the process of reply, and your misunderstanding in the process of communication leads to this result, then you should try to avoid similar situations in the future.
The occurrence of this matter also reflects that both of you have not standardized the order processing process.
You can let your manager come forward, strengthen supervisory management, and standardize the operation processing process of orders.
In the future, all requirements for products must be fully reflected in the contract, and each item must be signed by the customer for confirmation.
Because the mere description of the mail is relatively easy to miss and deviation.
金钱不是万能的，不是所有投诉都用钱可以解决，出现了问题也不要只想着赔偿了事。Money is not omnipotent, and not all complaints can be solved with money. So if there is a problem, do not just want to make compensation with money.
The key is to give the customer a sense that you have the ability to solve the problem.
Many solutions to problems are not single but creative which can minimize losses. Be proactive in thinking about creative solutions, and you can also let the customer think about some creative solutions.