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限电减产造成订单延误?解释的英文邮件模板来啦
AB客
2021-09-28 10:03

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中秋节后的这轮 “拉闸限电”  全国性升级,影响面很大,时间也会很长。

不少外贸企业反馈说,当地已经开始“开三停四”“开七停七”,甚至有“开一停六”的……那这轮“限电减产” 到底对外贸企业会产生什么影响呢?

  • 延长交货期,从而影响备货周期,增加库存压力,特别是跨境的旺季来临;

  • 物流货运价格持续上涨,送达周期延长;

  • 美元汇率持续走低;

  • 其他未知因素;

别的因素造成的影响及解决办法,我们之后文章再讲,近几周内,相当一部分外贸企业因限电减产造成订单延误。此时应该如何用英文向客户解释呢?有没有一些实锤可以能够让客户理解工厂的不易?

以下是相关内容的整理。

 高亮提醒:如果你的工厂未受影响,客户的订单未受影响,或限产时间较短、影响不大、买家也没有问起的,倒也不必特意去向买家解释,以免造成不必要的疑虑或恐慌。(如果你想逼单那就另说。)

限电减产造成订单延误,如何向客户解释?英文邮件模板分为以下三种:

01客户订单受到限电限产影响订单延误 

Dear Customers,(改为客户名字)

Due to the recent “dual control of energy consumption” policy of the Chinese government, our manufacturing operation has been adjusted to "run for 7 days and stop 7 days"(根据实际情况修改), and the production capacity is only half (根据实际情况修改)of that under normal conditions. 

We have tried our best to ensure the on-time production, but we are very sorry to inform you that the delivery of your order will be delayed by X days, and the latest delivery time is XXXX.

You have always been our company's most important customer. Therefore, your order will be processed first in our production line. Please rest assured that we will definitely complete the production with quality and quantity, and minimize the impact. Once the tight power supply is relieved, our production capacity will be restored immediately.

We will keep in touch with you on the progress of the order. If you have any further questions or concerns, please contact us and we will get back to you as soon as possible.

We appreciate your continued support and understanding!


尊敬的客户,xxx

由于近期的能耗双控,我司产线的运营周期调整为xx”,产能为正常情况下的xx。我们已竭尽全力确保订单的生产进度,但非常抱歉地通知您,您的订单交期将延期x天交付,最迟交付时间为xx日。

您一直以来都是我司最重要的客户,所以在当前产能紧张的情况下,您的订单排在我们产线的首位。请您放心,我们一定会保质保量完成生产,将此次产能受限所带给您的影响降到最低。一旦本地电力供应紧张的形势缓解,我们的产能将立刻得到恢复。

我们将随时与您沟通订单进度。如果您有任何疑问,请联系我们,我们将第一时间响应。

感谢您一直以来的支持与理解!

 02客户订单未受到限电限产影响 

Dear Customers,(改为客户名字)

Perhaps you have noticed that the Chinese government's recent dual control of energy consumptionpolicy has had a certain impact on the production capacity of some manufacturing companies. 

But please rest assured that our company has not encountered the problem of limited production capacity. Our production line is running normally, and your order will be delivered as scheduled.

We will keep in touch with you so that you can keep abreast of our production progress.

尊敬的客户,

也许您已经注意到近期“能耗双控”对部分制造企业的产能造成了一定影响。但请您放心,我司目前没有遇到产能受限的问题,产线运转一切正常,您的订单也将如期交货。

我们将与您保持沟通,随时更新生产进度。

此次我国限电限产是长远的、有深度的考虑,虽短期内造成一定的影响,但长远来看对外贸企业还是有相当的利好,切不可贪恋一时的眼前利益。关于限电减产造成订单延误,如何向客户解释的英文模板,企业可以根据实际情况优化完善借鉴使用。

来源:焦点视界

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