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外贸催款邮件怎么写?注意事项有哪些?
AB客
2021-11-03 16:44

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做外贸最痛苦的一点就是催款,催款是所有外贸业务的一硬伤,绞尽脑汁地催个款真的是身心疲惫!现在跟大家分享一下外贸催单邮件的催单技巧有哪些,需要注意哪些问题。

面对客户不付款,我们需要先弄清客户造成拖欠的原因,应针对不同的情况采取不同的催款策略。

1、客户是因为忙得忘记了,发送一封邮件提醒一下就好了。

2、客户已经收到邮件但是就是迟迟不付款,可以分析下客户不付款的原因。是因为对货品不满意?中间出现了有力的竞争对手?还是客户想要用这种方式拖沓,可以少付或者让你给点优惠?

3、干等不是办法,用电话沟通是最直接的。可以直接获取客户的原因,也可以通过一些语气判断出客户对这件事的态度。推荐阅读:如何有效的向海外客户催款

催款注意事项

1、不要把关系弄僵,撕破脸皮。现在生意不好做。做外贸就是为了长久的生意,每次投入几万块接到一个生意就很高兴了。所以我们尽量不要得罪客户,为了以后还有机会合作。

2、催了几次客户总是说手头没钱啊,这几天安排啊。实在着急,这个时候采取的方法就是诉诉苦.客户说市场难,手头没钱不就是想诉苦么。他诉苦我们也诉苦。我们比他更苦。

3、在集装箱还在免费用箱的时候你不要着急,客户都不急。有些人是慢性子,他也不是很急的收到货物,有时候仓库没地方方,放码头一天费用才100美金,客户觉得先放着无所谓。你是老板会着急要钱,但是遇到这种情况,也不要急。

4.、到港隔了一个月,所有的催款方式都催过了,甚至不友好的方式都用过了。有些客户就是老赖,这时候就要来硬的了。要运用国际法律法规、依法办事比如投诉、召回等程序。既然货款这么难收,这样的客户不要也罢。委屈求全只会助涨老赖的嚣张行为。这么麻烦的客户,每次收款都提心吊胆,实在没有继续下去的必要了。

常用外贸催款邮件模板:

付款前一周(一)

A week before the payment due date

在还款日期前一周

Email subject: Payment reminder for invoice #_

邮件主题:发票#_的付款提醒

Hi _

Hope you’re doing well. I just wanted to remind you that the invoice #_ with the total of _ I’ve sent you on _ ( date) is due one week from now.

希望您一切都好。我只是想提醒您,我在(日期)给您的发票从现在起还有一周就到期。发票编号# ,发票总额为 。

Although I’m sure you’re busy, I’d greatly appreciate it if you were to go over the invoice and payment details for the services rendered. Please contact me if you have any questions.

虽然我知道您一定很忙,但如果您能过目一下所提供服务的发票和付款明细,我将不胜感激。有任何问题,欢迎和我们联系。

Best Regards,

付款到期当日(二)

The day of the payment due date

付款到期当日

Email subject: Payment for invoice #_ is due today

邮件主题:发票#_的付款今天到期

Hi _

Hope you’re doing well. This is just to remind you that the invoice #_ with a total of _ I’ve sent you on _ is due today. You can make your payment to the bank account named on the invoice.

希望您一切都好。我只是想提醒您,我在(日期)给您的发票今天到期。发票编号# ,发票总额为 。您可以付款到发票上所列的银行账户。

If you have any questions, please contact me.

如有任何问题,欢迎和我们联系。

Best Regards,

逾期一周(三)

A week after the payment due date

付款逾期一周

Email subject: Payment for invoice #_ is one week overdue

邮件主题:发票#_的付款已逾期一周

Hi _,

According to my records, I have yet to receive payment in the amount of _ for the invoice #_ sent on _, which is now one week overdue. Attached is the copy of the invoice with the amount due, for your convenience.

根据我的记录,我到现在还没有收到发票总额为 ,发票编号为# 的款项。这发票是在(日期)发出的,现在已经逾期一周。附件是应付金额发票的复印件,方便您查阅。

If you’ve already made the payment, please ignore this email. If you have not yet made the payment, please do so at your earliest convenience.

如果您已经付款,请忽略这封邮件。如果您还没有付款,请尽快付款。

Thanks,

逾期两周(四)

Two week after the payment due date

付款逾期两周

Email subject: Payment for invoice #_ is two weeks overdue

邮件主题:发票#_的付款已逾期两周

Hi _,

I wrote to you several times by now to remind you of the pending invoice _ in the amount of _. As another reminder, payment for the said invoice is now two weeks overdue.

到目前为止,我已经给您写了好几封邮件,提醒您有逾期的发票,发票编号# ,发票总额为 。另提醒贵方,上述发票已逾期两周。

If you have any questions about the payment, please let me know. I’m also attaching a copy of the invoice in case you did not receive the original, for whatever reason.

如果您对付款有任何疑问,请告诉我。我还附上了一份发票的复印件,以防您因为任何原因没有收到原件。

Could you please reply to this email to let me know you have received it? Thank you!

请问您能回复这封邮件让我知道您已收到吗?谢谢您!

Best Regards,

逾期一个月(五)

One month after the payment due date

付款逾期一个月

Email subject: Payment for invoice #_ is one month overdue

邮件主题:发票# 的付款已逾期一个月

Hi _,

This is another reminder that you have yet to pay invoice #_ for the amount of _to my bank account. Please be aware that, according to the terms of my business, I may ask for an additional fee to be paid for all invoices that are more than 30 days past their payment date.

再一次提醒,您还没有支付发票编号# ,发票总额为 的款项到我方银行账户。请注意,根据商务条款,我方可能会要求贵司支付逾期30天而产生的额外费用。

Again, if you have any questions regarding your payment, please reach out to me as soon as possible. If not, please make the payment immediately.

再次声明,如果您对付款有任何问题,请尽快与我联系。如果没有,请立即付款。

总之,遇到客户欠款先要自己镇定的想办法,按照计划好的步骤操作,从开始的和颜悦色到最后的警告,付款慢是正常现象,只要不是骗子客户一般都能要到款。

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